State of the Heart Recovery
Privacy Policy
Adopted November 21, 2026.
1. Purpose.
State of the Heart Recovery (“SHR,” “we,” “us”) is a New Mexico nonprofit organization. This Privacy Policy explains how we collect, use, and protect information when you visit our website at shrnm.org or stateoftheheartrecovery.com (the “Site”), or communicate with us by phone, text message, or email.
2. Patient health information is covered separately.
This policy covers the Site and general communications only. If you are or were a patient of SHR, your health and treatment records are protected by federal law, including HIPAA and 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). How we use and disclose those records is available on request. Nothing in this policy reduces those protections. We do not use the Site, phone calls, or text messages to disclose information that identifies anyone as a patient without that person’s written consent, except as federal law permits.
3. Information we collect.
- Information you give us. When you fill out a form, call, text, or email us, we may collect your name, phone number, email address, mailing address, and the content of your message.
- Information collected automatically. Like most websites, our Site and hosting provider may record technical information such as IP address, browser type, pages visited, and the date and time of your visit. We may use Google Analytics, which uses cookies to help us understand how visitors use the Site. Google’s use of this data is governed by its privacy policy at policies.google.com/privacy. You can opt out at tools.google.com/dlpage/gaoptout.
4. How we use information.
We use the information we collect to respond to your inquiries, communicate with you about SHR’s programs and operations, operate and improve the Site, and meet our legal obligations.
5. How we share information.
We do not sell, rent, or trade your personal information. We share information only with service providers that help us operate (for example, our website host and our phone and messaging provider), who may use it only to provide services to us; when required by law, subpoena, or court order; or to protect the rights, safety, or property of SHR or others.
6. Text messaging (SMS)
If you agree to receive text messages from SHR, we will use your mobile number only to communicate with you for the purpose you agreed to. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving messages at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Cookies and Do Not Track
You can set your browser to refuse cookies; some parts of the Site may not work as intended if you do. Our Site does not currently respond to browser “Do Not Track” signals.
8. Data security and retention.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes described above or as required by law and our document retention policy.
9. Children.
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
The Board shall review this policy at least every two (2) years.
9. Links to other websites.
The Site may link to websites we do not control. We are not responsible for their privacy practices.
10. Your choices.
You may ask to review, correct, or delete personal information you have submitted through the Site by contacting us below. You may opt out of text messages at any time by replying STOP.
10. Changes to this policy.
We may update this policy from time to time. We will post the revised version on this page with a new effective date.
11. Contact Us
Office: State of the Heart Recovery, 203 California St NE, Albuquerque, NM 87108
Email: info@shrnm.org
Phone: 505-206-0288